Members with medium and high acuity (as determined by CANS-NY) must be provided with a minimum of two billable services per month, one of which must be a face-to-face contact.
Members with low acuity must have at least one monthly contact, a face-to-face contact at minimum once a quarter.
Care Managers are assigned to each member based upon their experience and qualifications and are available during the Care Manager’s normal business hours.
In the event of a crisis or urgent concern, telephone access to WAIT House Care Management services is available 24/7.
Care Management staff will educate members when to use after hours services and when to use emergency services. In addition to advocating for advancements toward self-reliance and self-improvement, a goal of Care Management services is also to minimize the misuse of emergency and hospital services.